Frequently Asked Questions
Products are available for online purchase on their respective release dates. A membership is not required to purchase public release products.
Please follow us on ONLY the Instagram accounts listed below to find out more information on upcoming releases:
Link to purchase will be in the bio.
Be advised that we will never contact you through social media to solicit a sale.
Please allow 7-14 business days to process your order. Once we have processed your order, a tracking number will be emailed to you. Shipping, depending on proximity to our warehouses in New Jersey and Kansas, takes an additional 3-5 business days (not including holidays or unforeseen circumstances by the carrier).
For the safety of our customers, no changes can be made to the order once it has been placed. Please confirm all the details before completing your order.
There are no returns, no exchanges, no refunds. ALL SALES ARE FINAL.
www.ByKiy.Shop reserves the right to cancel any order that is deemed high risk by our fraud analysis detection system.
Please contact the shipping carrier for an updated status on tracking, or for details on how to file a lost package claim. We are not responsible for packages that are in possession of the carrier.
Yes, VIP Memberships expire at the end of the calendar year that the membership was purchased in. (i.e. Membership purchased February 2022, it will expire December 31, 2022 @ 11:59pm EST)